Terms & Conditions

Intellectual Property Rights

We are the owner or licensee of all intellectual property rights in our site, and in the materials published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. If, however, you’d like to print or download any images or extracts from our pages for your personal reference that’s all good - just make sure that if and when you use or refer to it, you credit us as the authors and photographers. It helps to spread the word and keep us doing what we’re doing.

None of the materials or part of the materials on our site can be used for commercial purposes without us providing written permission.

Secure Payments

We use STRIPE to ensure that if you order with us online then it will be processed securely.

Hebri Boards uses STRIPE to ensure your order is processed securely. All information received by STRIPE is encrypted using 128-bit SSL (Secure Socket Layer) certificates.

Terms and Conditions of Sales

1. General

1.1. These are the terms and conditions of sale of Hebri Boards Limited (trading as Hebri Boards). These terms apply to all purchases, online and otherwise. It’s a really good idea for you to read this document before placing an order with us, so we’re all clear on the terms.

1.2. By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old.

2. Your Order

2.1. Every order that you place with us will be subject to acceptance in accordance with these Terms and Conditions. When purchasing online the final details of your order will be set out on the “CHECKOUT” page prior to proceeding to the “PAYMENT” page. Once your debit or credit card payment has been authorised then we’ll send you an e-mail confirming receipt of your order and containing an order number and details of what it is that you’ve ordered. This e-mail is not an order confirmation or order acceptance from Hebri Boards. We reserve the right to cancel any order and/or refuse access to the website. If there are any errors in your order then it is your responsibility to inform us immediately.

3. Product Guarantee

3.1. Hebri Boards are hand crafted products. All our boards are warranted to be made from the finest materials to the highest specifications and standards by an experienced craftsman. Our products are guaranteed to perform as intended by the designer and maker. Our products are not guaranteed against breakage or damage, however caused, simply because the circumstances of use are out of our control. Riding waves is a dynamic pursuit that places huge demands on equipment.

3.2. Hebri Boards offers a limited guarantee against possible defects in materials and craftsmanship of our boards, for 6 calendar months, commencing on the date that the product was purchased. In the event of a defect arising during the guarantee period please get in touch at hebriboards@gmail.com so that we can make things right.

3.3. In such an event Hebri Boards will repair your product, or replace it with a similar product, free of charge. When making a claim you will need to provide your original dated receipt or invoice from Hebri Boards.

3.4. This guarantee does not cover any damage caused by misuse or neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids or normal wear and tear through intended use.

3.5. This guarantee does not cover the cost of returning the product to our premises.

4. Price And Payments

4.1. All final prices are quoted in NZ dollars and are subject to additional item specific standard delivery charges.

4.2. Any discounts that we offer are time limited and are dependent on product availability. Accordingly, the prices of such products may change from time to time. Hebri Boards reserves the right to discontinue any discounts and offers at any time and without prior warning.

4.3. Hebri Boards uses STRIPE to ensure your order is processed securely. All information received by STRIPE is encrypted using 128-bit SSL (Secure Socket Layer) certificates. If we are unable to supply the product that you have ordered, we will contact you at the earliest possible time by telephone and/or e-mail to offer you either a full refund or a substitute product. If we do not receive a response from you within 7 days of our first attempt to contact you, we will refund the total amount we deducted from your debit or credit card.

4.4. We will endeavour to ensure that all of the prices displayed on our website are accurate. But we’re all human and we can’t guarantee that there will never be an error. If we find an error in the price of a product that you have ordered then we’ll contact you immediately.  If a product’s correct price is lower than the price stated on the website then we will charge the lower amount to your debit or credit card and ship the product off to you.  If it’s the other way though and the product’s correct price is higher than that stated on the website then we’ll be in touch so that you can choose to either continue your purchase at the correct price or cancel your order.  If we can’t get hold of you or you don’t respond to our e-mails within 7 days of our first attempt to contact you then we’ll deem the order cancelled, and we’ll refund the total amount that we deducted from your debit or credit card.

4.5. For deliveries outside of NZ, you may be required to pay import duty, custom charges or other local taxes. Our site is currently only set up for NZ delivery - please send us an email if you have an overseas enquiry.

5. Delivery

5.1. We will attempt to deliver the Goods to the place designated by you in the accepted order, during normal business hours.  We will employ a third party company as our carrier to make these deliveries.

5.2. Unless otherwise expressly agreed in writing, any delivery date or time specified by us in any quotation, dispatch note or otherwise, is a best estimate only and we will not be liable to you for any loss or damage sustained by you if we fail to meet that timescale because of circumstances beyond our reasonable control.

5.3. The delivery costs, as quoted, are for your account.  A delivery charge will be added to your order prior to acceptance, and will be paid by you.

5.4. Our boards are shipped to you, using NZ post - You order should arrive with you in 3-5 working days, but this is not guaranteed.

6. Risk And Title

6.1. Ownership of the Goods and the risk of damage to the Goods will pass to you upon products leaving our hands. The delivery of an item is something that concerns you the customer.

7. Damage Or Loss In Transit

7.1. If the Goods have been delivered by the chosen carrier and have been damaged or lost in transit then let us know and we can happily chase the delivery up for you and keep you informed of our progress.

8.   Limitation Of Liability

8.1. To the extent permitted by applicable law, in no event will we be liable for any damages arising from or relating to any product purchased from Hebri Boards Ltd or the use of or inability to use any such product including, but not limited to any loss of use, lost profits, loss or damage to goodwill or business nor for any consequential, indirect or incidental damages.

8.2. To the extent permitted by applicable law, our aggregate liability (whether in contract, tort or otherwise) for any loss or damage shall, in any event, be limited to a sum equal to the amount paid for the product in question.

8.3. Surfing and bodysurfing are activities undertaken at your own discretion in a dynamic and potentially lethal natural environment.  We recommend that you are aware of your personal limitations and use all necessary and appropriate equipment for the conditions to ensure your own personal safety.  Take appropriate advice and stay safe out there.

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